Slammed

Boy, oh boy, were we ever busy this morning at the Call Center!! Usually Black Friday morning isn't busy, because everyone is out for those crack-of-dawn store specials. I'm not sure if it was the frigid weather we're having here in the northeast - two callers from Ohio said it was too cold to go out - or if the stores just didn't have enough sales or low enough prices to get people out. But this is the first Black Friday (and this is my sixth) at the Call Center where they had to allocate some of our calls to one of the other Call Centers for us.

[When the number of customers in queue and the "wait time" gets to be too much, calls are rolled over to the other Call Centers. Our company has three - PA, OK, and NV.]

Out of the six quilted stockings we started to sell six weeks ago, we are down to two. Many of the Xmas decorations are gone already. Since the catalog and the retail stores are treated as separate companies and have their own inventory, we have to call the stores to see if we can find any of the sold-out items there. LOL ~ and today our store associates SURE don't want to have us calling them!! They're busy enough.

Oh, well. That's the retail Xmas biz.

Now I'm going to eat Thanksgiving leftovers ... yum.