just wait, it's coming! dddragon presents: Is Anything Truly Random?

Thursday, December 08, 2005

What's Up?

Well, things continue to go downhill at the Call Center. We've been told that we really should not be calling the retail stores to look for any of the items we're out of.

I do understand. For one thing, we have between 40 and 90 agents on the phone at a time - the stores can't handle all those calls from us AND be helping the people who are there in the store, too.

Second, our retail inventory computer search isn't live (yeah, I know, I don't know why either) so it's likely that even if the system thinks the store has it, they've sold out of it, too. Also, corporate is transferring things from the retail system to the catalog system as fast as they can, and that's not reflected in the search system, either.

I've been telling my callers to make a note on their calendar to order these things by next Halloween. I've been saying this since 2000. Do you think that I might be contributing to the problem?

And, yes, Hoss, I suppose that I could buy a bunch of stuff and resell on Ebay. There are plenty who do it already. And we've had callers accuse us of doing just that. I suspect that there might be some of it, especially with employees that live near one of our outlets in particular. And corporate DOES keep an eye on Ebay.

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My Site Meter report came in today, and I checked to see where my "referrals" have been coming from. One caught my eye.

5 Comments:

At 2:31 PM, Blogger AP3 said...

Yikes. Sounds like, uh, fun?

That 49media site is weird -- I've had referrals from them too... I don't understand how it works.

 
At 3:55 PM, Blogger BarbaraFromCalifornia said...

I agree with ap3. Sounds like it could be truly fun!!!

 
At 4:11 PM, Blogger Tan Lucy Pez said...

Yeah, could be fun!
Though I don't actually understand the deal.

 
At 6:48 PM, Blogger Doug said...

Sadly, I think you probably weren't contributing much to the problem. You could suggest to me putting cyanide in the drinking water next halloween and I'd forget you said it by January. Not that it wasn't a good suggestion.

I'm curious, does anyone ever call that you remember talking to in the past?

 
At 9:27 PM, Blogger dddragon said...

Doug: I have had people say that they were told last year to order stockings by Halloween, but I don't know if they had gotten that from me -- some of us "old timers" have been saying that for awhile now.

Sometimes a customer will say that they have to call me back for some reason or other - and a few times they've gotten back to me directly by chance.

 

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