Call Center - is there a full moon coming?

It was a wacky morning. One woman gave me the size of the window rod she wanted to order. Then she asked if it was the right size for a double window. I paused, wondering if she was serious.

"Ah, I can't say since I'm not there . . . I can wait if you'd like to remeasure the window."

"Oh, my husband measured it last night. This is the size he told me we needed."

hmmm . . . "well, as long as the measurement of the window from the left side to the right side doesn't exceed 88 inches, then you're fine."

"I'm just not sure now. I'll have to have him measure it in front of me when he gets home tonight. I don't trust him."

okay . . . she doesn't trust his measuring, but won't do it herself?

And then I had a woman asking if an item had been marked down any further. It was a holiday, seasonal item. We get these kinds of calls, no big deal. The item number she gave me already had a sale prefix that told me that she already been looking for a discount (we're not supposed to give out those sale prefixes!).

I accessed the info and told her that we were sold out of the item - all gone, no longer available. Something similar would appear next year.

"Oh, so that means that there won't be any further markdowns because it's no longer available?"

H-E-L-L-O . . . it's gone. We ain't doing ANYthing with it anymore this year. And when it comes back, it'll come back at the regular price. Holiday items don't usually start with sale prices!

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On another note, Blogger has been giving me alot of trouble lately. What a pain in the butt. Tried commenting on your blogs without success sometimes. My Monday post took three tries before it took.

aargh.